{"product_id":"lenovo-onsite-support-add-on-2-year-warranty-5ws0k18190-1067105856","title":"Lenovo Onsite Support (Add-On) - 2 Year - Warranty","description":"\u003cp\u003eLenovo Onsite Support (Add-On) - 2 Year - Warranty - On-site - Maintenance - Parts \u0026amp; Labor\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer\u003c\/strong\u003e : Lenovo Group Limited\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer Part No\u003c\/strong\u003e : 5WS0K18190\u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration:underline;\"\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWarranty offers a reliable convenient problem-solving solution\u003c\/li\u003e\n\u003cli\u003eFeatures parts replacement service that helps you handle any mishaps\u003c\/li\u003e\n\u003cli\u003eOn-site service location for better reliability and ensure maximum productivity\u003c\/li\u003e\n\u003cli\u003eParts and labor service characteristics allow reliable maintenance with added usability\u003c\/li\u003e\n\u003cli\u003e2 Year service duration to ensure maximum productivity and deliver timely results\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv class=\"page-width footerDesc\"\u003e\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col-lg-8\"\u003e\n\u003ch2 class=\"prroductDetailsHeading\"\u003e\u003cstrong\u003eProduct Details\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eWarranty\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Main Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Characteristic\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts \u0026amp; Labor\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eBrand Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo Group Limited\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Part Number\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e5WS0K18190\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Website Address\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ehttp:\/\/www.lenovo.com\/us\/en\/\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eMarketing Information\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e\u003cp\u003e\u003cb\u003e2 Year Lenovo™ Onsite Support (Add-On)\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThis is an add on service and not the actual warranty.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThis add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow does it work?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWarranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient fast repair service at your place. \u003c\/p\u003e \u003cp\u003eLenovo's Warranty Services are provided by Lenovo-trained technicians using Lenovo Qualified parts giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected and your IT staff the freedom to focus on critical business objectives.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOnsite Service Level\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. \u003c\/p\u003e \u003cp\u003eIf the result of this determination exercise is that the checked Lenovo machine is failing and non-functional then a service technician will visit your location unless the problem can be solved via a CRU or software\/BIOS\/microcode update. \u003c\/p\u003e \u003cp\u003eThe date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area clean and well lit to allow disassembly and reassembling of the Lenovo machine.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCustomer Benefits\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMinimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 \u003c\/li\u003e \u003cli\u003eAt the time of PC purchase equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses \u003c\/li\u003e \u003cli\u003eShortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides \u003c\/li\u003e \u003cli\u003eFast access to technical help with significantly higher first time fix rates (30% higher than competition) lower hold times and abandon rates (60% lower than competition) \u003c\/li\u003e \u003cli\u003eOnsite warranty decreases the downtime because with Depot coverage the PC is shipped \/ dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days \u003c\/li\u003e \u003cli\u003eSaving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eWarranty Services\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo offers a range of warranty options for Think branded products dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.\u003c\/p\u003e \u003cp\u003e\u003ca id=\"gfk-spex-minisite\" rel=\"nofollow\" href=\"javascript:void(0)\" onclick=\"javascript:window.open('\/\/content.etilize.com\/mini-site\/en_us\/1067105856.html''_blank''height=800width=780resizable=yesscrollbars=yestoolbar=nomenubar=nolocation=nodirectories=nostatus=no');return false;\"\u003eMore from the Manufacturer\u003c\/a\u003e\u003c\/p\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Supported\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo Thinkpad 13 Chromebook 20GM Lenovo ThinkPad A275 20KC 20KD Lenovo ThinkPad A475 20KL 20KM Lenovo ThinkPad E450 20DC 20DD Lenovo ThinkPad E455 20DE Lenovo ThinkPad Edge E550 20DF 20DG Lenovo ThinkPad Edge E555 20DH Lenovo ThinkPad L380 20M5 20M6 Lenovo ThinkPad L380 Yoga 20M7 20M8 Lenovo ThinkPad L440 20AS 20AT Lenovo ThinkPad L450 20DS 20DT Lenovo ThinkPad L460 20FU 20FV Lenovo ThinkPad L470 20J4 20J5 20JU 20JV Lenovo ThinkPad L480 20LS 20LT Lenovo ThinkPad L520 5017 Lenovo ThinkPad L540 20AU 20AV Lenovo ThinkPad L560 20F1 20F2 Lenovo ThinkPad L570 20J8 20J9 20JQ 20JR Lenovo ThinkPad L580 20LW 20LX Lenovo ThinkPad S440 20AY 20BB Lenovo ThinkPad S531 20B0 Lenovo ThinkPad S540 20B3 Lenovo ThinkPad S540 Touch 20B3 Lenovo ThinkPad T25 20K7 Lenovo ThinkPad T420 4236 Lenovo ThinkPad T431s 20A9 Lenovo ThinkPad T440 20B6 20B7 Lenovo ThinkPad T440p 20AN 20AW Lenovo ThinkPad T440s 20AQ 20AR Lenovo ThinkPad T450 20BU 20BV Lenovo ThinkPad T450s 20BW 20BX Lenovo ThinkPad T460 20FM 20FN Lenovo ThinkPad T460p 20FW 20FX Lenovo ThinkPad T460s 20F9 20FA Lenovo ThinkPad T470 20HD 20HE 20JM 20JN Lenovo ThinkPad T470p 20J6 20J7 Lenovo ThinkPad T470s 20HF 20HG 20JS 20JT Lenovo ThinkPad T480 20L5 20L6 Lenovo ThinkPad T480s 20L7 20L8 Lenovo ThinkPad T540p 20BE 20BF Lenovo ThinkPad T550 20CJ 20CK Lenovo ThinkPad T560 20FH 20FJ Lenovo ThinkPad T570 20H9 20HA 20JW 20JX Lenovo ThinkPad T580 20L9 20LA Lenovo ThinkPad Twist S230u 20C4 Lenovo ThinkPad W540 20BG 20BH Lenovo ThinkPad W541 20EF 20EG Lenovo ThinkPad W550s 20E1 20E2 Lenovo ThinkPad X220 4291 Lenovo ThinkPad X230i 2325 Lenovo ThinkPad X230s 20A3 20AH Lenovo ThinkPad X240 20AL 20AM Lenovo ThinkPad X240s 20AJ 20AK Lenovo ThinkPad X250 20CL 20CM Lenovo ThinkPad X260 20F5 20F6 Lenovo ThinkPad X270 20HM 20HN 20K5 20K6\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProvided Support\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts Replacement\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Duration\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e2 Year\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOnsite Support (Add-On)\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Location\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOn-site\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e","brand":"Lenovo Group Limited","offers":[{"title":"Lenovo Onsite Support (Add-On) - 2 Year - Warranty","offer_id":47073173930306,"sku":"1067105856","price":80.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/tekmentum.com\/products\/lenovo-onsite-support-add-on-2-year-warranty-5ws0k18190-1067105856","provider":"Tekmentum","version":"1.0","type":"link"}