{"product_id":"lenovo-onsite-support-add-on-4-year-warranty-5ws0k27102-1067105938","title":"Lenovo Onsite Support (Add-On) - 4 Year - Warranty","description":"\u003cp\u003eLenovo Onsite Support (Add-On) - 4 Year - Warranty - On-site - Maintenance - Parts \u0026amp; Labor\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer\u003c\/strong\u003e : Lenovo Group Limited\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer Part No\u003c\/strong\u003e : 5WS0K27102\u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration:underline;\"\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eOffers extensive protection against the unexpected repair\/replacement costs\u003c\/li\u003e\n\u003cli\u003eParts Replacement service included to resolve your problems\u003c\/li\u003e\n\u003cli\u003eOn-site service location for better usability and increased efficiency\u003c\/li\u003e\n\u003cli\u003eParts and labor service characteristics allow reliable maintenance with added usability\u003c\/li\u003e\n\u003cli\u003e4 Year service duration to ensure maximum dependability and accurate results\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv class=\"page-width footerDesc\"\u003e\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col-lg-8\"\u003e\n\u003ch2 class=\"prroductDetailsHeading\"\u003e\u003cstrong\u003eProduct Details\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eWarranty\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Main Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Characteristic\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts \u0026amp; Labor\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eBrand Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo Group Limited\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Part Number\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e5WS0K27102\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Website Address\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ehttp:\/\/www.lenovo.com\/us\/en\/\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eMarketing Information\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e\u003cp\u003e\u003cb\u003e4 Year Lenovo™ Onsite Support (Add-On)\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThis is an add on service and not the actual warranty.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThis add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow does it work?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWarranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient fast repair service at your place. \u003c\/p\u003e \u003cp\u003eLenovo's Warranty Services are provided by Lenovo-trained technicians using Lenovo Qualified parts giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected and your IT staff the freedom to focus on critical business objectives.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOnsite Service Level\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. \u003c\/p\u003e \u003cp\u003eIf the result of this determination exercise is that the checked Lenovo machine is failing and non-functional then a service technician will visit your location unless the problem can be solved via a CRU or software\/BIOS\/microcode update. \u003c\/p\u003e \u003cp\u003eThe date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area clean and well lit to allow disassembly and reassembling of the Lenovo machine.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCustomer Benefits\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMinimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 \u003c\/li\u003e \u003cli\u003eAt the time of PC purchase equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses \u003c\/li\u003e \u003cli\u003eShortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides \u003c\/li\u003e \u003cli\u003eFast access to technical help with significantly higher first time fix rates (30% higher than competition) lower hold times and abandon rates (60% lower than competition) \u003c\/li\u003e \u003cli\u003eOnsite warranty decreases the downtime because with Depot coverage the PC is shipped \/ dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days \u003c\/li\u003e \u003cli\u003eSaving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eWarranty Services\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo offers a range of warranty options for Think branded products dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.\u003c\/p\u003e \u003cp\u003e\u003ca id=\"gfk-spex-minisite\" rel=\"nofollow\" href=\"javascript:void(0)\" onclick=\"javascript:window.open('\/\/content.etilize.com\/mini-site\/en_us\/1067105938.html''_blank''height=800width=780resizable=yesscrollbars=yestoolbar=nomenubar=nolocation=nodirectories=nostatus=no');return false;\"\u003eMore from the Manufacturer\u003c\/a\u003e\u003c\/p\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProvided Support\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts Replacement\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Duration\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e4 Year\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOnsite Support (Add-On)\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Location\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOn-site\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Supported\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo ThinkBook 13s-IML 20RR Lenovo ThinkBook 14-IML 20RV Lenovo ThinkBook 15-IML 20RW Lenovo ThinkPad 11e (1st Gen) 20D9 20DA Lenovo ThinkPad 11e (2nd Gen) 20E6 20E8 20ED 20EE Lenovo ThinkPad 11e (3rd Gen) 20G8 20G9 20GB Lenovo ThinkPad 11e (4th Gen) 20HT 20HV Lenovo ThinkPad 11e (5th Gen) 20LQ 20LR Lenovo ThinkPad 11e Chromebook (1st Gen) 20DB 20DU Lenovo ThinkPad 11e Chromebook (3rd Gen) 20GD 20GF Lenovo ThinkPad 11e Chromebook (4th Gen) 20HX 20J0 Lenovo ThinkPad X130e 0622 0627 0629 2338 2339 2340 Lenovo ThinkPad X131e 3367 3368 3369 3371 3372 3374 Lenovo ThinkPad X131e Chromebook 6283 Lenovo ThinkPad X140e 20BL 20BM Lenovo ThinkPad X220 Tablet 2339 Lenovo ThinkPad Yoga 11e (1st Gen) 20D9 20DA Lenovo ThinkPad Yoga 11e (2nd Gen) 20E5 20E7 Lenovo ThinkPad Yoga 11e (3rd Gen) 20G8 20GA Lenovo ThinkPad Yoga 11e (4th Gen) 20HS 20HU Lenovo ThinkPad Yoga 11e (5th Gen) 20LM 20LN Lenovo ThinkPad Yoga 11e Chromebook (1st Gen) 20DB 20DU Lenovo ThinkPad Yoga 11e Chromebook (3rd Gen) 20GC 20GE Lenovo ThinkPad Yoga 11e Chromebook (4th Gen) 20HW 20HY\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e","brand":"Lenovo Group Limited","offers":[{"title":"Lenovo Onsite Support (Add-On) - 4 Year - Warranty","offer_id":47080073822530,"sku":"1067105938","price":129.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/0320\/7234\/files\/1067105938_ae4f8e48-0dd3-4609-bc87-c6e6443b6661.jpg?v=1696616717","url":"https:\/\/tekmentum.com\/products\/lenovo-onsite-support-add-on-4-year-warranty-5ws0k27102-1067105938","provider":"Tekmentum","version":"1.0","type":"link"}