{"product_id":"lenovo-onsite-support-add-on-4-year-warranty-5ws0w36565-1060197630","title":"Lenovo Onsite Support (Add-On) - 4 Year - Warranty","description":"\u003cp\u003eLenovo Onsite Support (Add-On) - 4 Year - Warranty - On-site - Maintenance - Parts \u0026amp; Labor - Physical\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer\u003c\/strong\u003e : Lenovo Group Limited\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer Part No\u003c\/strong\u003e : 5WS0W36565\u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration:underline;\"\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eEnhance the value of your equipment by purchasing extended warranty\u003c\/li\u003e\n\u003cli\u003eParts Replacement service included to resolve your problems\u003c\/li\u003e\n\u003cli\u003eOn-site support helps you?limit any downtime to the absolute minimum\u003c\/li\u003e\n\u003cli\u003ePhysical service sub type offers great flexibility in scheduling work hours locations and assignments with maximum dependability\u003c\/li\u003e\n\u003cli\u003eParts and labor service characteristics allow reliable maintenance with added usability\u003c\/li\u003e\n\u003cli\u003e4 Year service duration to ensure maximum efficiency and precise results\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv class=\"page-width footerDesc\"\u003e\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col-lg-8\"\u003e\n\u003ch2 class=\"prroductDetailsHeading\"\u003e\u003cstrong\u003eProduct Details\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eWarranty\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eBrand Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProvided Support\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts Replacement\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Duration\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e4 Year\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Location\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOn-site\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Main Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Sub Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ePhysical\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Characteristic\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts \u0026amp; Labor\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo Group Limited\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Part Number\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e5WS0W36565\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Website Address\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ehttp:\/\/www.lenovo.com\/us\/en\/\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eMarketing Information\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e\u003cp\u003e\u003cb\u003e4 Year Lenovo™ Onsite Support (Add-On)\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThis is an add on service and not the actual warranty.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThis add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow does it work?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWarranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient fast repair service at your place. \u003c\/p\u003e \u003cp\u003eLenovo's Warranty Services are provided by Lenovo-trained technicians using Lenovo Qualified parts giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected and your IT staff the freedom to focus on critical business objectives.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOnsite Service Level\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. \u003c\/p\u003e \u003cp\u003eIf the result of this determination exercise is that the checked Lenovo machine is failing and non-functional then a service technician will visit your location unless the problem can be solved via a CRU or software\/BIOS\/microcode update. \u003c\/p\u003e \u003cp\u003eThe date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area clean and well lit to allow disassembly and reassembling of the Lenovo machine.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCustomer Benefits\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMinimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 \u003c\/li\u003e \u003cli\u003eAt the time of PC purchase equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses \u003c\/li\u003e \u003cli\u003eShortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides \u003c\/li\u003e \u003cli\u003eFast access to technical help with significantly higher first time fix rates (30% higher than competition) lower hold times and abandon rates (60% lower than competition) \u003c\/li\u003e \u003cli\u003eOnsite warranty decreases the downtime because with Depot coverage the PC is shipped \/ dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days \u003c\/li\u003e \u003cli\u003eSaving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eWarranty Services\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo offers a range of warranty options for Think branded products dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.\u003c\/p\u003e \u003cp\u003e\u003ca id=\"gfk-spex-minisite\" rel=\"nofollow\" href=\"javascript:void(0)\" onclick=\"javascript:window.open('\/\/content.etilize.com\/mini-site\/en_us\/1060197630.html''_blank''height=800width=780resizable=yesscrollbars=yestoolbar=nomenubar=nolocation=nodirectories=nostatus=no');return false;\"\u003eMore from the Manufacturer\u003c\/a\u003e\u003c\/p\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOnsite Support (Add-On)\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Supported\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo Flex 14IML 81XG Lenovo Flex 15IML 81XH Lenovo Flex 15IWL 81SR Lenovo IdeaPad 4G 14Q8C05 82KE Lenovo IdeaPad 5 14ABA7 82SE Lenovo IdeaPad 5 15ABA7 82SG Lenovo IdeaPad 5 15ALC05 82LN Lenovo IdeaPad 5 15IAL7 82SF Lenovo IdeaPad 5 CB 14ITL6 82M8 Lenovo IdeaPad 5 Pro 14ACN6 82L7 Lenovo IdeaPad 5 Pro 14IAP7 82SH Lenovo IdeaPad 5 Pro 14ITL6 82L3 Lenovo IdeaPad 5 Pro 16ACH6 82L5 Lenovo IdeaPad 5 Pro 16IAH7 82SK Lenovo IdeaPad 5 Pro 16IHU6 82L9 Lenovo IdeaPad 5G 14Q8X05 82KF Lenovo IdeaPad C340-14API 81N6 Lenovo IdeaPad C340-15IIL 81XJ Lenovo IdeaPad Creator 5 16ACH6 82L6 Lenovo IdeaPad Flex 3 CB 11M836 82KM Lenovo IdeaPad Flex 5 14IAU7 82R7 Lenovo IdeaPad Flex 5 14ITL05 82LT Lenovo IdeaPad Flex 5 16ALC7 82RA Lenovo IdeaPad Flex 5 Chrome 13ITL6 82M7 Lenovo IdeaPad L340-15API Touch 81LX Lenovo IdeaPad L340-15IRH Gaming 81LK Lenovo IdeaPad L340-17IRH Gaming 81LL Lenovo IdeaPad S340-14API 81NB Lenovo IdeaPad S340-14IIL 81VV Lenovo IdeaPad S340-14IML 81N9 Lenovo IdeaPad S340-15API 81NC Lenovo IdeaPad S340-15IIL 81VW Lenovo IdeaPad S340-15IML 81NA Lenovo IdeaPad S540-13IML 81XA Lenovo IdeaPad S540-13ITL 82H1 Lenovo IdeaPad S540-14API 81NH Lenovo IdeaPad S540-14IML 81NF Lenovo IdeaPad S540-14IML Touch 81V0 Lenovo IdeaPad S540-14IWL 81ND Lenovo IdeaPad S540-14IWL Touch 81QX Lenovo IdeaPad S540-15IML 81NG Lenovo IdeaPad S540-15IWL GTX 81SW Lenovo Legion 5 15ACH6 82JW Lenovo Legion 5 15ACH6A 82NW Lenovo Legion 5 15ACH6H 82JU 82QJ Lenovo Legion 5 15IAH7 82RC Lenovo Legion 5 15IMH6 82NL Lenovo Legion 5 15ITH6 82JK Lenovo Legion 5 15ITH6H 82JH Lenovo Legion 5 17ACH6 82K0 Lenovo Legion 5 17ACH6H 82JY Lenovo Legion 5 17ITH6 82JN Lenovo Legion 5 Pro 16ACH6 82JS Lenovo Legion 5 Pro 16ACH6H 82JQ Lenovo Legion 5 Pro 16IAH7 82S0 Lenovo Legion 5 Pro 16IAH7H 82RF Lenovo Legion 5 Pro 16ITH6 82JF Lenovo Legion 5 Pro 16ITH6H 82JD\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e","brand":"Lenovo Group Limited","offers":[{"title":"Lenovo Onsite Support (Add-On) - 4 Year - Warranty","offer_id":47108543152450,"sku":"1060197630","price":136.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/tekmentum.com\/products\/lenovo-onsite-support-add-on-4-year-warranty-5ws0w36565-1060197630","provider":"Tekmentum","version":"1.0","type":"link"}