{"product_id":"lenovo-onsite-support-add-on-5-year-warranty-5ws0k18176-1067105973","title":"Lenovo Onsite Support (Add-On) - 5 Year - Warranty","description":"\u003cp\u003eLenovo Onsite Support (Add-On) - 5 Year - Warranty - On-site - Maintenance - Parts \u0026amp; Labor\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer\u003c\/strong\u003e : Lenovo Group Limited\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer Part No\u003c\/strong\u003e : 5WS0K18176\u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration:underline;\"\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWarranty offers a dependable assurance solution with maximum productivity\u003c\/li\u003e\n\u003cli\u003eFeatures parts replacement service for dependable efficiency with peace of mind\u003c\/li\u003e\n\u003cli\u003eOn-site service location for your convenience and ease of operation\u003c\/li\u003e\n\u003cli\u003eParts and labor service characteristics allow reliable maintenance with added usability\u003c\/li\u003e\n\u003cli\u003e5 Year service duration to ensure maximum efficiency and precise results\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv class=\"page-width footerDesc\"\u003e\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col-lg-8\"\u003e\n\u003ch2 class=\"prroductDetailsHeading\"\u003e\u003cstrong\u003eProduct Details\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eWarranty\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Main Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Characteristic\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts \u0026amp; Labor\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eBrand Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo Group Limited\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Part Number\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e5WS0K18176\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Website Address\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ehttp:\/\/www.lenovo.com\/us\/en\/\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eMarketing Information\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e\u003cp\u003e\u003cb\u003e5 Year Lenovo™ Onsite Support (Add-On)\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThis is an add on service and not the actual warranty.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThis add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow does it work?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWarranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient fast repair service at your place. \u003c\/p\u003e \u003cp\u003eLenovo's Warranty Services are provided by Lenovo-trained technicians using Lenovo Qualified parts giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected and your IT staff the freedom to focus on critical business objectives.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOnsite Service Level\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. \u003c\/p\u003e \u003cp\u003eIf the result of this determination exercise is that the checked Lenovo machine is failing and non-functional then a service technician will visit your location unless the problem can be solved via a CRU or software\/BIOS\/microcode update. \u003c\/p\u003e \u003cp\u003eThe date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area clean and well lit to allow disassembly and reassembling of the Lenovo machine.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCustomer Benefits\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMinimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 \u003c\/li\u003e \u003cli\u003eAt the time of PC purchase equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses \u003c\/li\u003e \u003cli\u003eShortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides \u003c\/li\u003e \u003cli\u003eFast access to technical help with significantly higher first time fix rates (30% higher than competition) lower hold times and abandon rates (60% lower than competition) \u003c\/li\u003e \u003cli\u003eOnsite warranty decreases the downtime because with Depot coverage the PC is shipped \/ dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days \u003c\/li\u003e \u003cli\u003eSaving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eWarranty Services\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLenovo offers a range of warranty options for Think branded products dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.\u003c\/p\u003e \u003cp\u003e\u003ca id=\"gfk-spex-minisite\" rel=\"nofollow\" href=\"javascript:void(0)\" onclick=\"javascript:window.open('\/\/content.etilize.com\/mini-site\/en_us\/1067105973.html''_blank''height=800width=780resizable=yesscrollbars=yestoolbar=nomenubar=nolocation=nodirectories=nostatus=no');return false;\"\u003eMore from the Manufacturer\u003c\/a\u003e\u003c\/p\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Supported\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eLenovo ThinkPad Helix (1st Gen) 3697 3698 3700 3701 3702 Lenovo ThinkPad Helix (2nd Gen) 20CG 20CH Lenovo ThinkPad P40 Yoga 20GQ 20GR Lenovo ThinkPad P50 20EN 20EQ Lenovo ThinkPad P50s 20FK 20FL Lenovo ThinkPad P51 20HH 20HJ Lenovo ThinkPad P51s 20HB 20HC 20JY 20K0 Lenovo ThinkPad P52s 20LB 20LC Lenovo ThinkPad P70 20ER 20ES Lenovo ThinkPad P71 20HK 20HL Lenovo ThinkPad X1 1286 1291 1293 1294 Lenovo ThinkPad X1 Carbon (1st Gen) 3443 3444 3446 3448 3460 Lenovo ThinkPad X1 Carbon (1st Gen) Touch 3444 3448 3460 Lenovo ThinkPad X1 Carbon (2nd Gen) 20A7 20A8 Lenovo ThinkPad X1 Carbon (3rd Gen) 20BS 20BT Lenovo ThinkPad X1 Carbon (4th Gen) 20FB 20FC Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ 20HR 20K3 20K4 Lenovo ThinkPad X1 Carbon (6th Gen) 20KG 20KH Lenovo ThinkPad X1 Tablet (1st Gen) 20GG 20GH Lenovo ThinkPad X1 Tablet (2nd Gen) 20JB 20JC Lenovo ThinkPad X1 Tablet (3rd Gen) 20KJ 20KK Lenovo ThinkPad X1 Yoga (1st Gen) 20FQ 20FR Lenovo ThinkPad X1 Yoga (2nd Gen) 20JD 20JE 20JF 20JG Lenovo ThinkPad X1 Yoga (3rd Gen) 20LD 20LE 20LF 20LG Lenovo ThinkPad X230 Tablet 3434 3435 3436 3437 3438 Lenovo ThinkPad X230i Tablet 3434 3435 Lenovo ThinkPad X380 Yoga 20LH 20LJ Lenovo ThinkPad Yoga 20C0 20CD Lenovo ThinkPad Yoga 12 20DK 20DL Lenovo ThinkPad Yoga 14 20DM 20DN 20FY Lenovo ThinkPad Yoga 15 20DQ 20DR Lenovo ThinkPad Yoga 260 20FD 20FE 20FS 20FT 20GS 20GT Lenovo ThinkPad Yoga 370 20JH 20JJ Lenovo ThinkPad Yoga 460 20EL 20EM\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProvided Support\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eParts Replacement\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Duration\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e5 Year\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOnsite Support (Add-On)\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Location\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eOn-site\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eMaintenance\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e","brand":"Lenovo Group Limited","offers":[{"title":"Lenovo Onsite Support (Add-On) - 5 Year - Warranty","offer_id":47073463206210,"sku":"1067105973","price":463.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/0320\/7234\/files\/1067105973_5c6bd13d-fb8f-4bfd-8bc1-79e24aca729b.jpg?v=1698514412","url":"https:\/\/tekmentum.com\/products\/lenovo-onsite-support-add-on-5-year-warranty-5ws0k18176-1067105973","provider":"Tekmentum","version":"1.0","type":"link"}