{"product_id":"storagecraft-premium-support-1-year-service-xsvw00ussg011yzzz-1030374053","title":"StorageCraft Premium Support - 1 Year - Service","description":"\u003cp\u003eStorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Physical Electronic\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer\u003c\/strong\u003e : StorageCraft Technology Corporation\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eManufacturer Part No\u003c\/strong\u003e : XSVW00USSG011YZZZ\u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration:underline;\"\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eGives you complete peace of mind and confidence in your results\u003c\/li\u003e\n\u003cli\u003eInstallation service included to resolve your problems\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv class=\"page-width footerDesc\"\u003e\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col-lg-8\"\u003e\n\u003ch2 class=\"prroductDetailsHeading\"\u003e\u003cstrong\u003eProduct Details\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cdiv class=\"row\"\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eService\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Main Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eTechnical\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Sub Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ePhysical\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e1 Hour - Emergency phone consulting\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e2 Business Day - Phone consulting severity low\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e1 Business Day - E-mail consulting severity high\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e2 Business Day - E-mail consulting severity medium\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e1 Hour - Emergency e-mail consulting\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eBrand Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eStorageCraft\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eStorageCraft Technology Corporation\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Part Number\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eXSVW00USSG011YZZZ\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eManufacturer Website Address\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ehttp:\/\/www.storagecraft.com\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eMarketing Information\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e\u003cb\u003ePremium Support\u003c\/b\u003e \u003cp\u003eAs an add-on feature for perpetual licenses with active Standard Support Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.\u003c\/p\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProduct Supported\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e\u003cul\u003e \u003cli\u003eSoftware Title:StorageCraft ShadowProtect SPX (Windows - Virtual Server) \u003c\/li\u003e \u003cli\u003eInstallation Type:Locally installed \u003c\/li\u003e \u003cli\u003eLicense Qty:1 virtual machine \u003c\/li\u003e \u003cli\u003eLicense Pricing:Academic government\u003c\/li\u003e \u003c\/ul\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eProvided Support\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eInstallation\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Description\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e24x7x1 Hour\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Duration\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e1 Year\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Name\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003ePremium Support\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Availability Days\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e7\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Availability Hours\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e24\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Type\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003eTechnical\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e1 Day - (Business Day) - Phone consulting severity medium\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e2 Day - (Business Day) - Phone consulting severity low\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e1 Day - (Business Day) - E-mail consulting severity high\u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"col-lg-6 footerDescCol\"\u003e\u003cdiv class=\"footerDescDiv descLine descData\"\u003e\n\u003cspan class=\"footerDescLabel\"\u003eService Response Time\u003c\/span\u003e\u003cspan class=\"footerDescData\"\u003e2 Day - (Business Day) - E-mail consulting severity medium\u003c\/span\u003e\n\u003c\/div\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e\u003c\/div\u003e","brand":"StorageCraft Technology Corporation","offers":[{"title":"StorageCraft Premium Support - 1 Year - Service","offer_id":46812731507010,"sku":"1030374053","price":44.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/tekmentum.com\/products\/storagecraft-premium-support-1-year-service-xsvw00ussg011yzzz-1030374053","provider":"Tekmentum","version":"1.0","type":"link"}