All returns must be pre-approved with a Return Authorization (RA) code. An RA can be obtained by contacting our customer service department. Returns without RA’s will be denied.
All damage claims must be reported within 10 days of delivery.
All returns, shortage claims, and credit refunds must be requested within 30 days of delivery and must be in their unopened/sealed original packaging, if possible.
RA’s are valid for 15 days from date of issue. Once an RA has expired the return and any applicable refund will be denied.
Repackaging for returns: Product must be complete, secure and in manufacturer's original packaging in which the items were received. If not possible, it is the customer’s responsibility to provide secure packaging. Merchandise must be secured with proper packaging to prevent any damage in transit. For multiple boxes, please ensure that your RA is on the outside shipping label of each box.
Special Order items are NON-REFUNDABLE.
All sales of Dated Products are FINAL and KPaul will NOT accept the return and/or exchange of any such Dated Products for credit or other consideration.
Dated Products are any items that contain annual date information such as calendars, appointment books and organizers, business journals and diaries, desk and desk pad calendars, and wall calendars and planners.
There will be a minimum 25% surcharge, if an item is being returned due to customer ordering error(s). Restocking fees are normal and customary attachments to returns that are not associated with over-shipment, mis-shipment, sales error or damage.
Return products must be shipped prepaid. Shipping expenses are only covered due to an error such as over-shipment, mis-shipment, sales error or damage.
Your return is subject to inspection. Returned items that do not meet the return policy criteria (improper repackaging, non-resalable condition, etc.) may be returned to you with a $50 processing fee and return freight costs charged to your account.
An up-to 25% restocking fee may apply depending on the type of item and the condition.