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Shipping policy
Shipping Policy
Our primary carrier of choice is UPS however, occasionally orders are shipped via
FedEx and USPS.
All In Stock orders will be shipped Standard Ground with a 3-5 business day
delivery time frame.
Drop Ship orders may require longer processing times with our
manufacturers.
KPaul will not ship to PO boxes. A representative will contact you should you
enter an unacceptable shipping address. Your order will not be processed until an
updated shipping address is provided. If no address is provided within 30 days of
the order date, your order will be canceled.
All orders shipping within the 48 contiguous states will be charged a standard
$9.99 shipping and handling fee.
Expedited orders are only able to ship on business days.
Orders placed on Friday after business hours, Saturday, Sunday, or Holidays will
not qualify for special shipping methods such as Next Day Air, Overnight Shipping,
Second Day Air, or 3 Day Select.
Should you need your order expedited, please contact a customer service
representative at 317-243-1757 Monday – Friday from 8:00 am to 5:00 pm for
pricing/rate quotes. Please be advised that not all items will qualify for expedited
shipping.
Freight Shipments
We use a variety of LTL Freight carriers for orders that do not qualify for UPS or FedEx delivery.
Irregularly shaped, oversized, and/or hazmat items will require additional shipping and handling charges.
Freight charges are not calculated at the time of checkout. You will be contacted by a customer service representative within 24-48 hours of placing your order concerning any additional charges required. Please be advised that your order will not be processed until you accept the charges. If you do not accept the charges within 30 days of the order date, your order will be canceled.
Backordered Items
Most all of our products are in stock and will ship within 48 hours. Please be advised that if your order is on backorder you will be notified within 24-48 hours with the exception of any orders placed Friday after business hours, Saturday, Sunday, or holidays. Any ETA’s provided act only as an estimate and KPaul Industrial Supply cannot be held responsible if the ETA is unmet. Should you wish to cancel your order due to a backorder, it is your responsibility to contact us in a timely manner to do so. KPaul Industrial Supply will not be held responsible for any shipping/handling charges incurred due to not canceling your order.
Special Order Items
Please expect an additional lead time for any special order/order as needed items. Special order/order as needed items are non-returnable and non-refundable.
Track Your Shipment
Tracking information will be sent to the email address provided at the time of checkout within 24 hours of your order being shipped with the exception of any orders placed on Friday after business hours, Saturday, Sunday, or Holidays.
