Our team of experts side by side with yours.

From 24/7 phone support to priority onsite repairs you'll get personalized assistance from experts who can keep your IT operations running smoothly.

24/7 technical support

One-hour response time to urgent issues

Monthly activity reviews with your Account Manager

Onsite service for two or three years

Your AppleCare Account Manager

AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure track issues you may be having and host monthly reviews of your account activity including both support calls and repairs. With continuous support from your AppleCare Account Manager you and your team will get the most out of AppleCare for Enterprise.

IT department-level coverage

Because Apple makes the hardware operating system and many applications for every Apple product AppleCare for Enterprise delivers integrated support and service you can't get anywhere else. You'll get IT department-level support by phone or email for all Apple hardware and software. We'll provide support for complex deployment and integration scenarios including MDM and Active Directory.

AppleCare for Enterprise provides IT department-level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues such as when a production service is down. You can also increase the number of technical contacts for an additional fee.

Help for your help desk

AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote Pages and Numbers; and personal accounts or settings.

Coverage for every Mac iPhone and iPad.

AppleCare for Enterprise includes flexible service options priority onsite services and next-business-day device repair or replacement.