Support Advantage Preferred includes all the Essential features but it also adds the following to protect your technology investment and optimize performance of your Avaya solutions:

• Avaya EXPERTSM Systems - alarm monitoring and proactive issue resolution up to five times faster than if the service request was manually generated. And we don't stop there. Avaya Expert Systems automatically identifies issues and steps that the customer can take to avoid future outages.

• Avaya Diagnostic Server with SLA Mon™ technology - unprecedented network visibility with advanced client-controllable diagnostic tools that speed diagnosis while lowering costs without additional equipment.

• Proactive alert of network issues (PSTN and IP) - fast automatic alarm notification and initiation of automated problem diagnosis and resolution.

• Response service-level objective of 15 minutes via the Web which is twice as fast as our nearest competitor when it comes to the highest-severity requests.

• Global license portability for simple and automated movement of licenses around the world.

• Increased security and ease of managing authentication policies through Avaya SAL Policy Server.

Avaya WFO R15 FULLTIME SCRN RECORDING