The Cisco Unified Communications Essential Operate Service part of the Cisco Lifecycle Services framework can help you quickly resolve incidents across your IP communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime improve Cisco Unified Communications performance and lead to higher productivity.

• Full-time telephone and remote technical and maintenance support services
• Maintenance and minor release updates
• Cisco.com knowledge base including access to Software Advisor Technical Assistance
• Center (TAC) Case Collection My Tech Support Output Interpreter peer-to-peer online forums and the TAC newsletter
• Advance hardware replacement (with the option of an onsite field engineer)
• The Cisco Unified Communications Essential Operate Service provides software updates to make sure your applications run smoothly and are always up-to-date
• You also gain 24-hour access to a team of Cisco engineers and certified partners that can quickly identify and resolve Cisco Unified Communications application software problems
• This team is highly trained has a deep understanding of Cisco Unified Communications application software and offers expertise based on extensive experience evaluating the performance of complex communications systems
• Depending upon your service contract Cisco support engineers might also provide assistance with Cisco hardware components
• This service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date