Extreme Networks Advanced Hardware Replacement Services offerings provide technical support update and/ or upgrade support and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure service offerings cover the replacement part arrival within the response time specified for the service level purchased subject to the conditions defined herein
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day 365 days a year (24x7) to report problems ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.