ExtremeWorks Managed Services ResponsePLUS - AHR
offerings provides continuous proactive remote network
monitoring incident and problem management proactive
change and configuration management technical support
Operational Software updates and upgrades and advanced
parts replacement for Covered Products (as defined
herein) according to particular levels of purchase. In
addition customers
are entitled to the Extreme Networks Managed
Services Gateway for real time access to network health
performance and security issues saved configurations an
inventory database and standardized network reports.
A designated managed services account manager will
be assigned and scheduled review sessions held. The
ExtremeWorks Managed Services ResponsePLUS -
AHR service is designed to identify potentially critical
network situations and take actions before they become
business disruptions.
Network and device events are detected and collected via
the remote monitoring process are evaluated correlated
and presented to a team of Network Operations Center
(NOC) support engineers who are specifically assigned
to evaluate
and take action to restore normal service operations.
(Installing Operational Software update or upgrade
arranging for parts replacement apply configuration
setting etc.)
Extreme Networks service offerings further grant
Customers telephone and web access to Extreme Networks
Network Operations Center ("NOC") 24 hours a day 365
days a year (24x7) to report problems ask product-related
questions and receive assistance for Extreme Networks
hardware and Operational Software.