PremierPLUS Support from Extreme Networks is a proactive high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs provide analysis and recommendations while building strong customer relationships all focused on keeping your network performing at optimum levels.

ExtremeWorks Premier Plus - AHR offerings provides continuous proactive remote network monitoring incident and problem management proactive change and configuration management technical support Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health performance and security issuessaved configurationsan inventory database and standardized network reports.

A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Premier Plus - AHR service is designed to identify potentially critical network situations and take actions before they become business disruptions.

Network and device events are detected and collected via the remote monitoring process are evaluated correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations. (Installing Operational Software update or upgrade arranging for parts replacement apply configuration setting etc.) Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Operations Center ("NOC") 24 hours a day 365 days a year (24x7) to report problems ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Extreme Network 16535A