Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care the service includes remote diagnosis and support as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care 24x7 Service

Features

Remote problem diagnosis and support

On-site hardware support

Replacement parts and materials

Firmware updates for selected products

Access to electronic support information and services