• EMEA EU NDCE SUP MX480 CHASSIS
    EMEA EU NDCE SUP MX480 CHASSIS
1 1

Juniper J-Care - Service

Juniper J-Care - Service

SKU: 1010974946      MFR: Juniper Networks Inc

Product Description

Juniper J-Care - Service - 12 x 5 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical

Manufacturer : Juniper Networks Inc

Manufacturer Part No : SVC-NDCE-MX480

Features

  • Protects your investment and adds value with increased reliability
  • On-site support provides fast and easy approach to solve the issues

Product Details

Product TypeService
Service Availability Days5
Service Availability Hours12
Brand NameJuniper
Provided SupportSoftware Update
Service TypeMaintenance
Service LocationOn-site
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Response Time4 Hour
Service Response Time(Next Business Day) - Replacement
ManufacturerJuniper Networks Inc
Manufacturer Part NumberSVC-NDCE-MX480
Manufacturer Website Addresshttp://www.juniper.net
Marketing InformationJuniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities and we do the rest.
Service Description12x5x4 Hour
Service NameJ-Care
Service Response TimeNext Business Day - Replacement
Product Supported
  • MX480 Chassis (includes RE/SCB/PWR/JUNOS)
Region Availability4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks' parts depot.
Service Availability24 x 7
Service Availability12 x 5
Service Details

JTAC Access:
With JTAC support you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases:
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.

Online Support:
The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Next-Day Onsite:
Next business day is defined as 12 hours a day 5 days a week delivery of advance Hardware replacements. Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time) Monday through Friday except Juniper Networks' holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to the Site.
Additional InformationNext-Day On-site service requires pre-approval by Juniper Networks prior to commitment of delivery of service.
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Get it by Tue, Feb 10 - Sun, Feb 15

Juniper J-Care - Service - 12 x 5 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical

Manufacturer : Juniper Networks Inc

Manufacturer Part No : SVC-NDCE-MX480

Features

  • Protects your investment and adds value with increased reliability
  • On-site support provides fast and easy approach to solve the issues

Product Details

Product TypeService
Service Availability Days5
Service Availability Hours12
Brand NameJuniper
Provided SupportSoftware Update
Service TypeMaintenance
Service LocationOn-site
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Response Time4 Hour
Service Response Time(Next Business Day) - Replacement
ManufacturerJuniper Networks Inc
Manufacturer Part NumberSVC-NDCE-MX480
Manufacturer Website Addresshttp://www.juniper.net
Marketing InformationJuniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities and we do the rest.
Service Description12x5x4 Hour
Service NameJ-Care
Service Response TimeNext Business Day - Replacement
Product Supported
  • MX480 Chassis (includes RE/SCB/PWR/JUNOS)
Region Availability4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks' parts depot.
Service Availability24 x 7
Service Availability12 x 5
Service Details

JTAC Access:
With JTAC support you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases:
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.

Online Support:
The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Next-Day Onsite:
Next business day is defined as 12 hours a day 5 days a week delivery of advance Hardware replacements. Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time) Monday through Friday except Juniper Networks' holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to the Site.
Additional InformationNext-Day On-site service requires pre-approval by Juniper Networks prior to commitment of delivery of service.

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