• EMEA EU SDCE SUP MX240 CHASSIS
    EMEA EU SDCE SUP MX240 CHASSIS
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Juniper J-Care - Service

Juniper J-Care - Service

SKU: 1011263917      MFR: Juniper Networks Inc

Product Description

Juniper J-Care - Service - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical

Manufacturer : Juniper Networks Inc

Manufacturer Part No : SVC-SDCE-MX240

Features

  • Keeps your system optimally maintained with a predictable total cost of ownership
  • Get valuable support at your doorstep without traveling one bit

Product Details

Product TypeService
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Response Time4 Hour
Brand NameJuniper
ManufacturerJuniper Networks Inc
Manufacturer Part NumberSVC-SDCE-MX240
Manufacturer Website Addresshttp://www.juniper.net
Marketing InformationJuniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities and we do the rest.
Product Supported
  • MX240 Chassis (includes RE/SCB/PWR/JUNOS)
Provided SupportSoftware Update
Region Availability4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks' parts depot.
Service Availability24 x 7
Service Description24x7x4 Hour
Service Details

JTAC Access:
With JTAC support you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases:
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.

Online Support:
The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Same-Day Onsite:
Same-day delivery of advance Hardware replacements 7 days per week including holidays. Juniper Networks will deliver advance replacements for defective Hardware 24 hours a day 7 days a week within 4 hours of final diagnosis of a part failure by Juniper. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to Site.
Service NameJ-Care
Service LocationOn-site
Additional InformationSame-Day Onsite service requires pre-approval by Juniper Networks prior to commitment of delivery of service.
Service Availability Days7
Service Availability Hours24
Service TypeMaintenance
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Get it by Tue, Feb 10 - Sun, Feb 15

Juniper J-Care - Service - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical

Manufacturer : Juniper Networks Inc

Manufacturer Part No : SVC-SDCE-MX240

Features

  • Keeps your system optimally maintained with a predictable total cost of ownership
  • Get valuable support at your doorstep without traveling one bit

Product Details

Product TypeService
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Response Time4 Hour
Brand NameJuniper
ManufacturerJuniper Networks Inc
Manufacturer Part NumberSVC-SDCE-MX240
Manufacturer Website Addresshttp://www.juniper.net
Marketing InformationJuniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities and we do the rest.
Product Supported
  • MX240 Chassis (includes RE/SCB/PWR/JUNOS)
Provided SupportSoftware Update
Region Availability4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks' parts depot.
Service Availability24 x 7
Service Description24x7x4 Hour
Service Details

JTAC Access:
With JTAC support you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases:
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.

Online Support:
The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Same-Day Onsite:
Same-day delivery of advance Hardware replacements 7 days per week including holidays. Juniper Networks will deliver advance replacements for defective Hardware 24 hours a day 7 days a week within 4 hours of final diagnosis of a part failure by Juniper. An on-site Juniper Networks trained service technician will arrive within 4 hours of final diagnosis of a part failure to Site.
Service NameJ-Care
Service LocationOn-site
Additional InformationSame-Day Onsite service requires pre-approval by Juniper Networks prior to commitment of delivery of service.
Service Availability Days7
Service Availability Hours24
Service TypeMaintenance

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