Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime and enabling you or your IT staff to focus on your business-critical issues.

All Lenovo warranties include phone access to customer support and full coverage on labor parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit repair will be made onsite typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.

Lenovo's Premier Support enables increased efficiency for in-house IT SMBs and Business Partners by providing direct tech-to-tech access with extended hours a focus on advanced unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support prioritized onsite and parts response with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates faster response and greater customer satisfaction while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.

Lenovo Thinkpad:

• 13 20GJ 20GK 20J1 20J2
• E450 20DC
• E455 20DE
• Edge E550 20DF
• Edge E555 20DH
• L440 20AS 20AT
• L450 20DS 20DT
• L460 20FU 20FV 20JU
• L470 20J4 20J5 20JU 20JV
• L540 20AU 20AV
• L560 20F1 20F2
• L570 20J8 20J9 20JQ 20JR
• S431 20AX
• T431s 20AA 20AC
• T440 20B6 20B7
• T440p 20AN 20AW
• T440s 20AQ 20AR
• T450 20BU 20BV
• T450s 20BW 20BX
• T460 20FM 20FN
• T460p 20FW 20FX
• T460s 20F9 20FA
• T470 20HD 20HE 20JM 20JN
• T470p 20J6 20J7
• T470s 20HF 20HG 20JS 20JT
• T540p 20BE 20BF
• T550 20CJ 20CK
• T560 20FH 20FJ
• T570 20H9 20HA 20JW 20JX
• W540 20BG 20BH
• W541 20EF 20EG
• X240 20AL 20AM
• X250 20CL 20CM
• X260 20F5 20F6
• X270 20HM 20HN 20K5 20K6
• X570 20HN 20K6