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    Netgear ProSUPPORT OnCall 24x7 Tech Support - 1 Year - Service

    Netgear ProSUPPORT OnCall 24x7 Tech Support - 1 Year - Service

    SKU: 1021328759      MFR: Netgear Inc

    Product Description

    Netgear ProSUPPORT OnCall 24x7 Tech Support - 1 Year - Service - 24 x 7 Next Business Day - Technical - Electronic and Physical

    Manufacturer : Netgear Inc

    Manufacturer Part No : PMB0312-10000S

    Features

    • Protects your investment and adds value with increased reliability
    • Features Phone Support service that helps you handle any mishaps

    Product Details

    Product TypeService
    Service Main TypeTechnical
    Service Sub TypeElectronic and Physical
    Service Response Time(Next Business Day) - Replacement
    Brand NameNetgear
    ManufacturerNetgear Inc
    Manufacturer Part NumberPMB0312-10000S
    Manufacturer Website Addresshttp://www.netgear.com
    Marketing InformationOnCall 24x7 Tech Support

    NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone chat and email to solve any of your technical challenges. In addition NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance download and upgrade at your earliest convenience.

    With a OnCall 24x7 Tech Support contract customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

    OnCall 24x7 Tech Support contract purchases are non-refundable.
    Provided SupportPhone Support
    Service Description24x7 Next Business Day
    Service Duration1 Year
    Service NameProSUPPORT OnCall 24x7 Tech Support
    Service Availability Days7
    Service Availability Hours24
    Service TypeTechnical
    Service Response TimeNext Business Day - Replacement
    Product Supported

    Netgear Category 2
    Service Availability24 x 7 Phone Support
    Service Details
    • 24x7 Technical Support allowing you access to our Global Support Centers (GSC) 24 hours a day 7 days a week and 365 days a year
    • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters hardware and software revision levels and port statistics for prompt resolution of technical issues
    • Express hardware replacement for arrival within next business day (NBD)
    • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
    • Escalation management with Plan of Action (POA)
    • Online services entitling you to privileged information and services such as personalized support cases online problem escalation known problem reports release notes troubleshooting guides and software maintenance releases
    • Software Maintenance Releases Notification a service that automatically sends you an email notification upon the availability of maintenance and patch releases as well as enhancements
    View full details
    $182.99 USD
    $182.99
    Sale Sold out

    In Stock - 9999 (Available by Mon, Dec 29 - Sat, Jan 03)


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    Shipping calculated at checkout.

    Netgear ProSUPPORT OnCall 24x7 Tech Support - 1 Year - Service - 24 x 7 Next Business Day - Technical - Electronic and Physical

    Manufacturer : Netgear Inc

    Manufacturer Part No : PMB0312-10000S

    Features

    • Protects your investment and adds value with increased reliability
    • Features Phone Support service that helps you handle any mishaps

    Product Details

    Product TypeService
    Service Main TypeTechnical
    Service Sub TypeElectronic and Physical
    Service Response Time(Next Business Day) - Replacement
    Brand NameNetgear
    ManufacturerNetgear Inc
    Manufacturer Part NumberPMB0312-10000S
    Manufacturer Website Addresshttp://www.netgear.com
    Marketing InformationOnCall 24x7 Tech Support

    NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone chat and email to solve any of your technical challenges. In addition NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance download and upgrade at your earliest convenience.

    With a OnCall 24x7 Tech Support contract customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

    OnCall 24x7 Tech Support contract purchases are non-refundable.
    Provided SupportPhone Support
    Service Description24x7 Next Business Day
    Service Duration1 Year
    Service NameProSUPPORT OnCall 24x7 Tech Support
    Service Availability Days7
    Service Availability Hours24
    Service TypeTechnical
    Service Response TimeNext Business Day - Replacement
    Product Supported

    Netgear Category 2
    Service Availability24 x 7 Phone Support
    Service Details
    • 24x7 Technical Support allowing you access to our Global Support Centers (GSC) 24 hours a day 7 days a week and 365 days a year
    • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters hardware and software revision levels and port statistics for prompt resolution of technical issues
    • Express hardware replacement for arrival within next business day (NBD)
    • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
    • Escalation management with Plan of Action (POA)
    • Online services entitling you to privileged information and services such as personalized support cases online problem escalation known problem reports release notes troubleshooting guides and software maintenance releases
    • Software Maintenance Releases Notification a service that automatically sends you an email notification upon the availability of maintenance and patch releases as well as enhancements

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